⚠ DRAFT PLACEHOLDER — this is a generic starting point, not reviewed legal advice. Replace this content (and publish the page) only after a qualified lawyer has reviewed it for your business and jurisdiction. Fill in the client's actual cancellation windows and fees before publishing.
Standard Cancellations
Cancellations made more than [24 hours] before the scheduled pickup time are eligible for a full refund of any deposit paid.
Late Cancellations & No-Shows
Cancellations made within [24 hours] of pickup, or a no-show at the pickup location, may be charged [a cancellation fee / the full fare].
Airport Transfers
We track flight numbers where provided and adjust pickup times for delays at no extra charge. A waiting time allowance of [60 minutes] from landing is included for airport pickups.
How to Cancel or Reschedule
Contact us as early as possible by phone or email using the details on our Contact page.